Rating

Response

Completion

Category of Work

Definition of Work Request

P1

_{Within the same business day, the ticket will be viewed and assessed.}

_{Within one business day, the ticket will be actioned and resolved (where possible).}

_{· Social}

_{· Website}

_{E.g. Error or page not available}

_P2

_{Within the same business day, the ticket will be viewed and assessed.}

_{Within two business days, the ticket will be actioned and resolved (where possible).}

_{· Social}

_{· Website}

_{E.g. Contact us or Demo forms not submitting - error}

_P3

_{Within two business days, the ticket will be viewed and assessed.}

_{Within three business days, the ticket will be actioned and resolved (where possible).}

_{· Social}

_{· Website}

_{E.g. change of graphic or text within an existing page.}

_P4

_{Within four business days, the ticket will be viewed and assessed.}

_{If the content is provided & approved content will be completed within two business days,}

_{if content creation is required, the ticket will be completed within seven business days.}

_{· Social}

_{· Website}

_{Marketing Content}

_{· Email campaigns}

_{· Blog Posts
Press Release
Social campaigns}

_P5

_{Within three business days, the ticket will be viewed and assessed.}

_{If the content is provided & approved content will be completed within two business days,}

_{if content creation is required, the ticket will be completed within seven business days.}

_{· Website}

_{· Campaigns}

_{Static content}

_{· Frames}

_{· Design}

_{· Menus}

_{· SEO}

_{· Complex graphics (development work)}

_{· Templates}

_{· Audience segmentation (Distribution lists)}