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How-to: Add Personalised Signature to Zoho Desk
How to add my signature in tickets? You can add your custom signature in the reply emails sent from Zoho Desk, and get connected with your customers in real time. The signatures can be added either department-wise or commonly for all departments. To ...
How-to Close Announcement Banners on Zoho Desk
To permanently close it, you should follow the instructions on it, for example, the banner below that was announcing the new Skill-based feature the solution would be: Go to Settings ==> Automations ==> Skills Then, the system will notice that you've ...
How-to: Enable/disable Automatic Spam Detection on Zoho Desk
You can learn below how Automatic Spam Detection works and also how to enable and disable it in Zoho Desk: From: https://help.zoho.com/portal/en/kb/desk/for-administrators/customization/articles/managing-spam-detection-settings
CRM Response Times
Zoho CRM Rating Response Completion Category of Work Definition of Work Request P1 Within the same business day, the ticket will be viewed and assessed. Within one business day, the ticket will be actioned and resolved (where possible). CRM Module ...
Content Creation: Website/Social Response Times
Website, Zoho Social, Zoho Campaigns Rating Response Completion Category of Work Definition of Work Request P1 Within the same business day, the ticket will be viewed and assessed. Within one business day, the ticket will be actioned and resolved ...